Privacy Policy

1. Who We Are

Severn Surge Exterior Cleaning is a sole trader business operated by Saq Naseer, providing professional exterior cleaning services across Worcester and Rochdale.

Business address: 48 Merrimans Hill Road, Worcester, WR3 8LE
Email: saq@severnsurge.co.uk
Phone: 07415 484 159
Website: www.severnsurge.co.uk

2. What Information We Collect

We may collect the following personal information when you contact us or request a quote:

• Your name
• Your phone number and/or email address
• Your property address (for quoting and service purposes)
• Any details you provide about the work you need done

We do not collect payment card information directly. Any payments are handled securely through third-party processors.

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry or quote request
• Schedule and carry out your cleaning service
• Send you invoices or follow-up communications related to your job
• Comply with our legal obligations

We will not use your information for unsolicited marketing without your consent.

4. How We Store Your Information

Your information is stored securely and only accessed by Severn Surge Exterior Cleaning. We retain customer details for as long as necessary to fulfil your service and meet any legal or accounting obligations (typically up to 6 years in line with HMRC guidance).

5. Sharing Your Information

We do not sell or share your personal data with third parties for marketing purposes. We may share your information only where required by law or with trusted service providers who assist us in delivering our service (such as accounting software).

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to how we process your data
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

7. Cookies

This website does not currently use tracking cookies or analytics tools that collect personal data. If this changes, this policy will be updated accordingly.

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top.